Shipping Policy
This shipping policy applies to all orders placed on the Zoom 3D website ( https://zoom-3d.com ), operated by Thibaut Goidin , a natural person.
Its purpose is to inform customers about the procedures for preparing, shipping and delivering orders.
1. Delivery Zones
The products offered on the Zoom 3D website can be delivered:
- in metropolitan France,
- in some countries of the European Union,
- internationally, depending on the options available at the time of ordering.
The available delivery areas are specified during the ordering process.
2. Preparation times
Orders are prepared after payment confirmation.
Preparation times may vary depending on:
- the nature of the product,
- whether the product is personalized or not,
- production load.
The indicative preparation times are provided on the product page or during the ordering process.
3. Delivery times
Delivery times depend on the chosen carrier and the destination.
The indicated deadlines are given for guidance purposes only and do not constitute a firm commitment.
The seller cannot be held responsible for delays attributable to the carrier or to circumstances beyond its control (strikes, bad weather, periods of high activity, etc.).
4. Carriers
Deliveries are made by the carriers offered on the site at the time of ordering (La Poste, Colissimo, private carriers, etc.).
The choice of carrier depends on the type of product, the destination and the option selected by the customer.
5. Shipping costs
Shipping costs are indicated in euros (€) and are specified before final order confirmation.
They vary depending on:
- the weight and volume of the package,
- of the destination,
- of the chosen delivery method.
6. Order tracking
A tracking number can be provided to the customer by email when the carrier allows it.
The customer is responsible for checking and tracking their package until delivery.
7. Delivery problems
Package not received
If a package is not received within a reasonable time after shipment, the customer is asked to contact the seller at the following address:
An investigation may be opened with the carrier.
Damaged package
If the package is received damaged, the customer must:
- If possible, make a note of any issues with the carrier upon delivery.
- Contact the seller within 48 hours of receipt.
- Please provide photos of the package and the damaged product.
After analysis, the seller will propose a suitable solution (replacement, refund or credit note).
8. Delivery address
The customer is responsible for the accuracy of the information provided when placing the order.
In the event of an address error resulting in the return or loss of the package, the reshipping costs may be borne by the customer.
9. Customs and taxes
For deliveries outside the European Union, customs duties or local taxes may be required by the authorities of the destination country.
These costs remain the responsibility of the customer and are not the responsibility of the seller.
10. Contact
For any questions regarding shipping or delivery, the customer can contact:
11. Change in shipping policy
The seller reserves the right to modify this shipping policy at any time.
The applicable version is the one in effect on the date of the order.